The company was recognized for leveraging technology to improve customer engagement, winning the award for Best Use of Technology in Customer Service
LAS VEGAS, NV (PRWEB) MARCH 05, 2019
Scivantage®, a SaaS provider of Digital Wealth Management and full End-to- End Tax solutions (including Cost Basis and Information Reporting), was presented with a Bronze Stevie® Award for Best Use of Technology in Customer Service – Financial Services Industries. The award was presented at a ceremony on Friday, February 22, 2019, in Las Vegas.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organization stages seven of the world’s leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
Best Use of Technology in Customer Service recognizes customer service and contact center organizations for their use of technology that has directly improved customer service delivery, provided real business benefits, and shown system adoption across the entire customer service function.
Scivantage was recognized for its advanced use of Business Intelligence technology to evaluate its internal processes. Over the past two years, the organization has invested in and successfully implemented technology that helps identify gaps within the client services process, allowing the client service team to accelerate case resolution. Last year, the team implemented Domo, a Business Intelligence and analytics real-time platform which combines the organization’s data including, product usage, Salesforce cases, Salesforce opportunities, contracts, financial data, projects, and all work/tasks. Utilizing this technology, Scivantage provides comprehensive, real-time metric reporting to management, enabling more informed business decisions to maximize revenue, reduce costs and increase client satisfaction.
In addition, Scivantage was acknowledged for providing transparency into the organization’s processes and service. By deploying Salesforce Client Community, the Scivantage team has the ability to better track client tickets and enable a more active engagement with their clients.
The value these changes have brought to the Scivantage client base was apparent to the judges as noted in comments below:
“Excellent use of leveraging technology to improve customer engagement and service performance. The results are admirable.”
“Great work improving service delivery metrics and driving innovation to solve problems.”
job in improving the technical capabilities to reduce SLA breaches and
improving customer experience.”
“Leveraging a community is really a great way to communicate with customers. Having BI is important to ensure that the teams are focusing on the right things.”
“We are honored to be recognized by the Stevie Awards in Best Use of Technology in Customer Service – Financial Services Industries,” said Alex Sauickie, President and COO at Scivantage. “This award is recognition of our efforts to continually innovate and evolve our business operations to deliver the best experience for our clients,” added Sauickie.
The awards were presented to honorees during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended.
More than 2,700 nominations from organizations in 45 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 93 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.
“All of the Stevie Award winners should be very proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards President and founder, Michael Gallagher.
Scivantage® is a SaaS provider of Digital Wealth Management and full End-to-End Tax solutions (including Cost Basis and Information Reporting). With proven expertise in online brokerage, tax and portfolio reporting, and wealth management platforms, Scivantage delivers intelligent and actionable information that goes beyond the boundaries of traditional financial software, helping improve investment decisions. Leading financial institutions, including broker-dealers, mutual fund companies, bank custodians, trust and prime brokers, depend on Scivantage’s cloud- based technology to achieve critical business insights, generate new revenue and build stronger customer relationships. For more information, please visit http:/ www.scivantage.com or contact us at +1.646.452.0050.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http:/ www.StevieAwards.com.