Scivantage®, a technology provider of Cost Basis, Information Reporting and Digital Wealth Management solutions, was honored on June 21, 2018 for the second year in a row with three Contact Center World Awards; Best Technology Innovation Internal Solution, Best Use of Self-Service Technology in Implementation of a Call Center, and Best in Customer Service.

“We are delighted to win the Contact Center World Awards for the second year in a row,” said Jennifer Cosenza, EVP, Business Operations and Services at Scivantage. “This recognition inspires us to continue to innovate and enhance how we service our clients.”

Each year Scivantage sets specific goals around the advancement of its client service capabilities. Over the last year, Scivantage has taken advantage of its Salesforce implementation to enrich the client experience through Community Plus. Community Plus allows Scivantage to share information with and collect information from its clients, ultimately streamlining complex processes that had previously involved countless back and forth emails, attachments, paperwork, missed deadlines, and confusion. It was this type of innovation that the Scivantage team was recognized for at the awards ceremony.

North & South Americas Contact Center Masterclass Best Practice Conference is a forum for ideas and best practices from the elite in the region. The conference is a venue for industry leaders to share knowledge and information on key areas of contact center performance, employee engagement, client service, social media and more. The awards presented to Scivantage represent:

  • Best in Customer Service: this award is given to the Contact Center that can clearly demonstrate total dedication towards customer service.
  • Best Technology Innovation Internal Solution: this award is given to the Contact Center that can demonstrate creativity through the use of technology to enhance business performance and client service.
  • Best Use of Self-Service Technology in Implementation of a Call Center: this award is presented to call centers that have successfully implemented self-service solutions within the past 24 months with proven ROI and can demonstrate increased client satisfaction overall as a result.

To be selected as a finalist for the awards, a panel of judges, score and evaluate the content of the award application. Only those who have received the highest score from neutral judges are invited to present at the Regional Event.

“I am proud of the team we have built. We have a mission to continuously improve our client experience and have created a culture where each individual on the team is empowered to look for and implement changes that benefit our clients,” said Alex Sauickie, President and COO at Scivantage. “No other company in Scivantage’s cost basis, tax reporting and digital wealth management space has ever been recognized for their superior service to their clients, and with back to back wins at the Contact Center World Awards, Scivantage has solidified its position and dedication to meeting our client’s needs.”

About Scivantage
Scivantage® is a FinTech 100 technology provider of Cost Basis, Information Reporting and Digital Wealth Management solutions. With proven expertise in online brokerage, tax and portfolio reporting, and wealth management applications, Scivantage delivers intelligent and actionable information that goes beyond the boundaries of traditional financial software, helping improve investment decisions. Leading financial institutions, including broker-dealers, mutual fund companies, bank custodians, trust and prime brokers, depend on Scivantage’s cloud-based technology to achieve critical business insights, generate new revenue and build stronger customer relationships. For more information, please visit http://www.scivantage.com or contact us at +1.646.452.0050

About Contact Center World
ContactCenterWorld.com is the World’s largest Contact Center Association with over 187,000 members in 200 countries. Established in the UK in 1999, ContactCenterWorld.com helps professionals and companies through training, education, best practice conferences, awards and engagement measurement tools for customers and staff. For more details visit www.ContactCenterWorld.com