Speech IVR

Enable Convenient Access to Account and Investment Information Anytime, Anywhere (via a Touch-tone Phone)

Scivantage Speech IVR is a voice-enabled system that allows your clients and financial advisors to easily access quote information, retrieve account information, perform trades and other brokerage activities using conversational speech recognition. Using a touch-tone phone, users are able to get fast and east, around-the-clock access to their most trusted account and investment information. Wherever they are—at home, in the office or on the road—they can simply dial your toll-free number to put their portfolio information and a wide variety of investment capabilities at their fingertips, including:

  • Trade stocks and options (Mutual Funds may also be offered.)
  • Review account and portfolio information, day or night
  • Access to real-time, extended quotes
  • Create multiple quote lists

Speech recognition applications, such as Speech IVR, are being used by many financial institutions as a strategic tool to reduce costs, increase the value of existing services and improve customer service. Users of Scivantage's speech recognition system are able to reach more customers and improve their overall customer service. Speech IVR will allow your firm to extend customer service support to 24 hours-a-day, 7 days a-week. Speech recognition provides greater customer satisfaction through quicker caller interactions and more user control and by using a speech recognition system it allows your firm the capabilities to have consistency in the way the company and its services are presented to the public.

Flexible Implementations to Improve Time to Market

Speech IVR is available as a turnkey solution that is fully integrated with Scivantage Investor and Scivantage Professional. This powerful solution can also be integrated with your existing brokerage platform.

Key Advantages
  • Friendly, personable user interface that can be configured to me your firms needs and branding strategy
  • Support for 20 different languages
  • Reduction in "port usage" dedicated to an IVR system by speeding up caller interactions through "flattened" menus
  • Extended business hours - 24 hours-a-day, 7 days a-week
  • Compatible with all major and proprietary back office systems, with out-of-the-box integration to Thomson Reuters Beta Systems, Broadridge, Pershing and National Financial

Scivantage Speech IVR is available as part of:

Scivantage Investor

Scivantage Professional

Data Sheets

For More Information

For more information or to schedule a web demo, contact us today.